How To Find The Base Curve Of Your Eye

Nosotros've got yous covered.

I accept already paid for aircraft however why do I have to pay extra during delivery?

- Kindly let 1-3 business days (exclude weekend and Public Holiday)
- If your social club consist of any toric lenses , please permit 45-sixty processing days for your order to be shipped
● Please besides note that if yous accept ordered regular and Toric lenses in your society, we will hold your order and ship together until all items are available.
Why it says that my lodge has been fulfilled just I oasis't receive information technology notwithstanding?

The status "Fulfilled" referring to the orders has been shipped out from our end. It does not bespeak the delivery. Kindly be informed that the delivery status needs to be checked on the tracking website.
Why tin't I admission my account to see my order history?

Due to the platform migration, your account password has been encrypted. Thus kindly email to enquiry@pinkyparadise.com to actuate your account. Subsequently activation you volition be able to see your order history.
Why tin't I meet my lodge history from year 2020?

Due to the platform migration, merely orders made from November 2021 onwards volition be available in your account. Fifty-fifty though your order history is not available, your rewards points are still valid.
How long is the processing fourth dimension for new orders?

Each order processing requires 1-3 business organization days (exclude weekend and Public Holiday) and the count for ETA provided starts after the order status changes to SHIPPED.
Where tin I upload my prescription later I choose 'UPLOAD LATER'?

Kindly email to enquiry@pinkyparadise.com

Notwithstanding have a question

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How should I know the product you sell is authentic?

We've been selling authentic circle lens since the beginning of our business organisation and customer safety is always our priority. We made sure all products are imported directly from South Korea and monitor the product and customer review accordingly. You may see a lot of positive review in Google / Facebook/ Instagram that talking about our product and services and that is the reputation our company built since 10 years ago.
What is monthly disposable lenses?

Monthly disposable lenses ways the lenses have to be replaced after a month of employ. The aforementioned rule applies to daily, weekly and yearly lenses as the disposable period refers to the life bridge of the lenses later it has been taken out from the sealed bottle. You tin can keep the lenses unopened until the death date stated in the bottle label.
Are your products cruelty costless?

Yes! The lenses are 100% cruelty free considering our manufactures does not test the circle lenses on any animals.
What are you lenses made from? Are they prophylactic to wear?

The lenses are fabricated from polymacon/ polyhema and h2o where the percentage of h2o content is usually 38% or 42%. Yep, circle lenses are generally safe and are approved by Korean FDA. Merely precaution is e'er needed. Please read our WEAR & CARE guide for more information.
What is Silicone Hydrogel lenses?

Silicone hydrogel contact lenses are advanced soft lenses that allow more than oxygen to pass through the lens to the cornea than regular soft ("hydrogel") contacts. They are healthier than regular soft lenses because they let up to six times more oxygen to pass through them and increased oxygen transmission results in amend overall eye health. Get the Silicone Hydrogel Contact Lenses
What should I exercise if the circumvolve lenses stuck in the glass bottle/vials upon receiving?

Don't let disappointment overshadow how exciting it is to receive your lenses! Merely follow the two simple steps below to remove information technology safely.
ane. Gently shake the bottle upside down left and right repeatedly until the lenses came off.
2. If you have tweezers for contact lenses you can also employ that to take out the lenses. You tin can also use a cotton fiber bud by dipping cotton bud direct in the bottle to take the lenses out.
Please ensure to remove it very gently and softly.
What is the difference betwixt circle lenses water content?

The circle lenses comes in a dissimilar water content between 30%-50% water content. Some people able to employ the lenses which accept a low water content without having a trouble of dryness. In general, the higher the water content allows more than oxygen to pass through the eyes for a ameliorate comfort wearing.
Is in that location whatsoever difference between 14.0 mm and 14.two mm diameter lenses?

The master unlike would be the size and the effect it brings out. For example Geo Angel Serial comes in 14.2mm and Geo Super-Size Angel Series which comes in 14.5mm. Please consult with your optician to go the correct diameter/base of operations bend of your both eyes earlier placing any club.
Why Phantasee Glow UV Blue doesn't glow equally what it has been described in the descriptions section?

The lenses simply glows under the ultra violet chosen (UV LIGHT). It will remain plainly as the other regular lenses when it has been exposed nether the sunlight or even natural light.
Why is the Geo serial number on the sticker is invalid when I cheque in the GEO anti-fake website?

Delight make sure to key in the correct serial number referring to the sticker as the website volition non capture any incorrect series number. If you still having a difficulty even though by providing a correct serial number, delight kindly contact us.
Are your lenses canonical by FDA?

Yep! Our contact lenses are approved past U.s.a. FDA as these are made in USA. While our circle lenses are canonical by Korean FDA as these are made in Korea.
Why did I receive Barbie lens instead of G&G lens?

Barbie make is actually the same lenses with G&G make. All the lenses from G&Chiliad brand will come in a different label which is MESSISH, DUEBA, BARBIE and G&Grand itself .It depends on the manufacturer which characterization to use in a dissimilar batch. All the design will be exactly the aforementioned even though it comes with a dissimilar characterization.
Is at that place any prohibited substance used in the cosmetic production such every bit mercury or hydroquinone?

Definitely NO. We always make sure all of the products volition non comprise any harm substance before we keep to sells them. All brands are from South korea whereby approved by Korean FDA.
I have just received my lenses, but I noticed that the color is not the same as what I have been purchase earlier. What makes the lens color become darker or lighter than before?

We always restock our product when it happens to be out of stock. The new batch will non exist the same as the previous ane. This is due to a unlike batch of manufacturing. The design volition remain the same but the color might be slightly different in a new batch.
What type of multipurpose solution should I use?

You can use all types of multipurpose solution to soak your lenses equally long equally it has been purchased from reliable stores and pharmacies. Nosotros advise you to refer the quality of the solution before choosing them. The best multi-purpose solution can be purchase Here.

All the same have a question

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Can I change my aircraft accost?

Yeah, immediately contact our client service team HERE (CS Assistance ME) to update your new aircraft address. Withal delight exist annotation, we are unable to make any changes to your shipping address once information technology has been marked equally SHIPPED. Thus, please ensure you accept submitted right aircraft address upon ordering..
Tin can I change my order later on it has been placed?

Yes! Kindly email our customer service team Hither (CS HELP ME) .ASAP, equally nosotros are just able to change the ordered item if it has non been shipped out yet. Kindly check the availability of the item in our website to avoid whatever unnecessary delays.
Can I cancel my guild afterward it has been placed?

If y'all wish to abolish your order later payment is made due to any reasons, kindly delight inform united states of america immediately. Worth to note that, not full payment will be refunded, 10% administration fees of your amount purchased will be imposed.
What do I do if my order is missing an item, has a cleaved item, or I received the wrong production?

We're so pitiful! Kindly contact our customer service team Here (CS Assist ME) inside 7 days after receiving your package. We volition require photos of the items you received or damaged items, the packing envelope, and may request the products back to follow upward accordingly on issues or concerns. Delight do non throw damaged items away until talking with customer service. For more data kindly refer to our Return AND Substitution POLICY.
How oftentimes practice y'all restock?

Nosotros do non have an exact date when the new stock volition get in. Nevertheless, the judge time within four months .The website volition be update in one case the item lens has restocked.
How tin can I check restock condition of your product?

Y'all can check the restock status of an detail by referring to its production folio. We have indicated on all our lenses pages whether information technology will be restocked or not. The indication includes the prescription specification, where if there is no special indication it volition exist restocked in all powers.
Should I change the quantity to 2 to get a pair of lens?

Quantity: 1 refers to a pair of lenses for correct and left eye.
Why can't I find my prescription on product option?

If your preferred prescription is not available in the list, information technology ways that your prescription is sold out for the fourth dimension beingness.
Practise Pinky Paradise sell (+) plus prescription for farsightedness/hyperopia?

Unfortunately No, we but sells lenses for Myopia and Astigmatism sufferer only which the prescriptions comes in ability (-).
Practice Pinky paradise sell astigmatic lens?

Yep. Y'all may refer to our Soft Toric Lenses folio
Why is my prescription only available in one of the lists?

If your prescription is only bachelor for one list and non the other, this means that we only have i available piece left in your prescription instead of 2 pieces.
I do non accept a buzz code how do I proceed to checkout?

Y'all tin just states N/A or NONE to proceed.
How long my order volition be candy?

Each order will be candy within 1 - 3 business days exclude weekend and public vacation.
Is the product toll for i pair or for ane lens?

The price given on the website is for one pair (for circle lenses but).
What power should I cull if I do not wear spectacles normally?

Kindly choose 0.00 (Plano) from the product option there.
Can I with astigmatism use normal lenses?

If you are having astigmatism but you wanted to become our normal lenses, please consult with your optometrists before placing your order.
Can I get different diameter from what is stated in the website?

No, yous can only cull a diameter from what is stated on the website equally the lenses are set stock.
How to choose Label #one & Characterization #ii for Diameter & Base Curve?

Yous may write your preferences in guild comment by stating your preferred #label from what is stated on website.

Nonetheless have a question

Email U.s. Here

Is a prescription sideslip necessary even if I accept perfect (20/twenty) vision?

Yes. Colored lenses are medical devices that should be fitted by a licensed centre intendance professional, even for people who do not need vision correction. Nosotros do sympathise that most of our customers have perfect centre vision. However, yearly eye exams are recommended to maintain healthy vision.
Why do I need to submit my contact prescription?

Pinky Paradise strive to provide the all-time care possible to our customers. As such, nosotros have implemented a verification organisation that is in compliance with the FCLCA and Rules for USA and South Korea customers. Nether the Fairness to Contact Lens Consumer Police (FCLCA), we are required to verify your contact lens prescription.
I desire to buy non-prescription contacts. Do I still need a prescription?

Yes, y'all still need a electric current, valid prescription to make purchase. Even for contacts that do not correct your vision, a prescription is required from an eye intendance professional person as not-prescription contacts are all the same medical devices and subsequently, they cannot exist legally purchased in the United States and Republic of korea without a valid prescription.
My eye doctor didn't provide me with prescription slip. How can I gild?

No Problem. If you lot exercise not accept a prescription slip with yous, nosotros tin verify your prescription directly with your eye intendance professionals. Y'all may choose the option ENTER MANUALLY; Provide united states with the necessary information, proper noun and phone number of your eye intendance professionals.

Notation: We will utilise this information to contact them and verify the accuracy of the prescription. Your eye care professionals has eight-business organisation-hours to respond. If your centre care professionals does non respond within the required fourth dimension, the prescription is verified automatically, and we may procedure and ship your order.
How to upload my prescription slip?

The most efficient mode is to upload your prescription slip. The pop upwards for this will announced during your checkout process after you lot select your country every bit United States/ Republic of korea.
How to read my Rx?

The almost efficient way is to upload your prescription slip. The pop up for this will announced during your checkout procedure later you select your land as United States/ S Korea.

OD - OD stands for oculus dexter, the Latin phrase for "right eye".

Bone - OS stands for oculus sinister, the Latin phrase for "left heart".

OU - OU stands for ocular uniter, the abbreviation used If both the left and correct centre has the same diagnosis and prescription information.

Sphere (SPH) - This indicates the amount of lens power, measured in diopters (D), prescribed to right myopia (nearsightedness) or hyperopia (farsightedness). The spherical power of a lens is indicated with a plus sign (+) for hyperopia and a minus sign (-) for myopia. PinkyParadise only supply Myopia lenses at the moment.

Cylinder (CYL) - This indicates the amount of lens power for astigmatism. If no cylinder power is noted, either you lot've no astigmatism or your astigmatism is and so slight that information technology is not actually necessary to correct it with your eyeglass lenses. PinkyParadise exercise sell colored contacts for astigmatism, bank check out our Toric lenses.

Centrality - This describes the caste and direction of your astigmatism. The centrality is a figure which determines the angle of the correction needed to see conspicuously, measured in degrees from 1 to 180.

Base of operations Curve (BC) - The base curve determines what type of fit is required for the lens to run into the curve of your eye. This is usually written in millimeters or sometimes with the words: flat, median or steep.

Diameter (DIA) - The bore of a lens determines what length of width that best fits your eye. It measures the width of a lens in millimeters, from end to end.
My vision hasn't inverse, but my prescription slip expired. Will l still be able to purchase contacts?

You shouldn't order contacts with an expired prescription. You will need a current, valid prescription to make purchase. It's important to schedule a regular middle exam to protect your eyes and overall health.

Of import Note:
Please make sure you have provided accurate prescription information earlier placing order. If your club does not match your prescription, we will abolish your social club and initiate a refund. Please sympathise that this is the best way nosotros can be sure we have complied with the Federal Police force. Again, we sincerely appreciate your cooperation and patience throughout this procedure.

Still have a question

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What payment options exercise yous accept?

We only accept credit/debit cards issued past Visa and MasterCard. When selecting this selection at checkout, you will exist directed to ii secured payment gateway called Pay Dollar or Stripe to enter your card data. You may refer to our How-To Buy guide with Stripe.
Why my transaction is not completed?

Here several reasons your transaction cannot go through,
1. Bank Denied - Bank refuse to complete the payment. (The Well-nigh Common Reason)**Kindly phone call with your menu issuer / bank for authorisation this particular transaction.
2. Invalid card Information including carte holder name, carte du jour no., decease engagement & security code.
3. Bill of fare declined due to bereft fund, invalid card blazon (Amex & Discover).
4. Loading Error - Slow internet connection during transaction, the transaction procedure has fourth dimension out.
five.User click "Cancel Payment / back to PinkyParadise.com".
What to practise if my order is unsuccessful?

If your payment is declined, and then you will demand to place your guild with us again considering the lodge has been frozen automatically. No payment will exist taken for unsuccessful orders. To help ensure your social club is not declined in the future, we suggest checking the post-obit:
1. Ensure your carte details are entered correctly.
two. Your bill of fare issuer may have declined your payment, please check with your card issuer for farther support.
3. Clear cache and delete cookies or modify browser to purchase again.
4. Contact inquiry@pinkyparadise.com for farther assistant
I have duplicate club. One is paid and the other is unpaid (or condition shows every bit 'new'). How to cancel the unpaid order?

Please practise not worry, if it is an unpaid order. Nosotros volition NOT process whatsoever unpaid order. Residuum assured, you lot will NOT be charged for that likewise. But one time yous brand payment and there is modification needed on your order, you are required to email research@pinkyparadise.com
Tin can I Pay with PayPal?

Nosotros are regret to inform that PayPal has been discontinued since June 2015 due to their new policy that no longer available for circle lens sellers.
Can I refer the value shown when I change the currency in the website from The states$ to other currencies?

The currency shown that is not in USD is strictly for reference purposes only. The effigy/value might change depending on the global currency exchange charge per unit at the point of purchase. Nosotros will non be responsible for whatever other value displayed when you lot proceed to payment in Pay Dollar as they will re-calculate the amount back to USD using the electric current exchange rate. All transactions are charged in USD.
Do you lot accept Gift Menu?

We do not accept Souvenir Carte as many banks does not let it to exist used for International online transaction.

Yet take a question

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Exercise you ship to my land and how much is the shipping fee?

Nosotros offer worldwide shipping to nearly everywhere except for Afghanistan, American Samoa, Anguilla, Antigua and Barbuda, Belize, Bhutan, Bolivia, Bouvet Island, British Virgin Islands, Republic of cuba, Curacao, Dem People's Rep. of Korea, Dominica, Ecuador, Republic of the gambia, Grenada, Guatemala, Republic of haiti, Honduras (Rep.), Iran (Islamic Rep.), Jamaica, Latvia, Liberia, Malaysia, Morocco, Nepal, New Caledonia, Nicaragua, Palestine Territories, Paraguay, Saint Kitts and Nevis, Slovakia, Somalia, South Sudan (Rep.),Syrian Arab Rep., Tajikistan, Tokelau, Turkmenistan, Republic of uganda, Venezuela, Republic of yemen and Kosovo. Go to shipping page to check in detail if your country is on the list!
Do you ship to United states of america now?

Yep! Nosotros provide worldwide shipping including Us.
Do you transport to PO Boxes?

Aye! We do. Only Standard shipping method can deliver the package to PO boxes.
Do you lot send to Military machine addresses?

Yes we practise! Just follow the regular checkout process and enter your appropriate APO/FPO/DPO address in the aircraft department. Choose Standard shipping method as it is the only courier service that deliver to military address.
Has my order been shipped?

You can always log onto your PinkyParadise business relationship and go to MY Account and and then go to VIEW PREVIOUS ORDERS. And you tin check your Society STATUS correct there. If you need farther guidance on the order checking condition, go to tracking page and follow the analogy provided inside.
Is the custom taxation included in the price?

No, recipients are of the responsible party to pay for the custom tax if products are selected. For your information, not all the products volition be levied past custom revenue enhancement. Products levied by custom tax are randomly selected past the custom of corresponding country.

However take a question

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When volition I receive my gild?

The aircraft delivery procedure will only be conducted during business days excluded weekend and Public Holidays.

o DHL Express/ UPS Express/Aramex Express: Should receive within 2-5 business days.
o FedEx : Should receive within iv-7 business days.
o Aramex Normal : Should receive inside 9-14 business days. Orders shipped with Aramex Express and work with your local post role to offer an expedited commitment process.
o Standard Shipping : Should receive within 21-30 business days or 30-99 business organization days depending on your country.
Why the tracking of my parcel shipped with Aramex Normal is not updated?

Aramex Normal shipment is handled by Aramex Eastward-Commerce Parcel Express . Once it reaches your country ,your package will be handed off to a different local courier service. The tracking might finish momentarily during this transition process. Please notation that your tracking number may be updated under the new carrier.
- Kindly be reminded that Aramex Normal requires 9-fourteen business days to complete the delivery although we do promise that information technology will reach you sooner!
My package status shows as delivered, but I didn't receive it however?

Nosotros highly recommend y'all to contact the shipping visitor for express shipping and local post office for standard shipping (with the tracking number provided) for more information on the condition of your lodge. If you are living in residential area the package might has been delivered to the front end office or building manager. Kindly bank check with them as well .
If your package is nowhere to find, immediately email to enquiry@pinkyparadise.com, so that we may further assist you to get your package. We will take all necessary measures to ensure you become the particular you paid for.
Why is the aircraft delayed on my package?

Delight do not worry! Normally the packages definitely get delivered within the ETA provided. However, sometimes your packet delivery may be delayed due to local customs checking, natural occurrences, influx of packages, air and footing transportation strikes. It is highly recommended to check this matter with local shipping company website. Please be notation that Pinky paradise does not hold any responsibilities for any delay happened due to the circumstance listed to a higher place.
Why my tracking status is 'origin mail service is preparing shipment' and stays the same for quite some fourth dimension?

If yous are American client, you will frequently see this tracking status. For your information, this status ways the products are on their fashion. This is considering USPS does non update the condition regularly on the condition. The status will be changed once the products are delivered. Your patience is greatly appreciated nether this context. For registered post users, delight be reminded that shipping days are betwixt fourteen to 25 business days.
How to find my order status?

Y'all may see these 2 common words appear on the Social club STATUS which are the following:
Processing:
Yay, your buy is completed. Products are in the midst of processing, i.e. packaging, stamping and handling by Pinky paradise staffs. Normally, it will accept ane- iii days of processing irrespective of the sizes and quantity.

Shipped:
We're super excited to tell you that your order has been shipped. TRACKING NUMBER will exist updated in your account.